Global Travel Worldwide – Chester & Wrexham
£14,000 a year – Part-time, Permanent
Who we are:
Global Travel Worldwide is an independent travel agency based in Wrexham and Chester with two distinct operating brands that concentrate on summer holidays and cruises.
Our businesses target different consumer markets. Global Travel Worldwide focuses and capitalises on the continued growth in the summer and luxury long-haul arena whilst The Cruise Specialist targets the cruise markets. Both brands operate nationwide appealing to a wide audience travelling from all major UK airports and ports.
Who we are looking for:
We are looking for a highly motivated dynamic professional who is passionate about Customer Service and enjoys working in a fast-paced and creative environment where hard work is rewarded. You will use your exceptional communication skills and personal service to build a rapport with customers and assist with their holiday enquiries.
Prioritise and action E-mails effectively
Action daily booking queues
Chase relevant suppliers for documentation/confirmation
Check and update documentation for specialist bookings
Effectively manage and resolve escalated issues
Crisis situations support
Manage any critical support as directed by Manager
Handle incoming calls from customers
Investigate booking anomalies and irregularities
Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
Skills, Experience, and Personal Qualities:
Customer Service Experience in a fast-paced office environment
Excellent telephone manner
Skillful with Microsoft Office (Word / Excel)
Excellent numeracy and literacy skills
Great attention to detail and accuracy
Ability to organise, prioritise and manage own workload efficiently to tight deadlines
Manage a diverse range of duties at one time
Experience in dealing with conflict resolution
Excellent team player with the ability to work independently
A flexible and adaptable approach to work
This is a PART-TIME office-based position, located at either our Wrexham or Chester office, where you will be required to work a 30 hour week, Thursday, Friday, Saturday and Monday.
We are excited about our future and are looking for positive applicants, preferably with previous customer services and a proven track record to join our fantastic team. Travel experience is not necessary as full training will be given.
In return for your hard work and commitment we will offer:
Competitive basic salary
Discounted personal holidays
Friendly working atmosphere
Salary: £14,000 per year
All our offices have undergone internal Covid19 risk assessments and are Covid19 secure in line with government guidelines.
Office Based: 1 year (Required)
Conflict Resolution: 1 year (Preferred)
Customer Service: 1 year (Required)
A-Level or equivalent (Preferred)
Work remotely: No
Please send your CV and a covering letter to firstname.lastname@example.org
Closing date for applications is March 31st 2021