By Global Travel Worldwide
How does ABTA help me when I’m on holiday and have an issue?
ABTA (Association of British Travel Agents) aids travellers who encounter issues during their holidays when they’ve booked their travel arrangements through ABTA member companies.
Here’s how ABTA can help you when you’re on holiday and facing a problem:
Contact Information: If you encounter any issues during your holiday, the first step is to contact the travel company you booked with. They should have provided you with contact details and instructions on how to get in touch in case of emergencies or problems.
Assistance from the Travel Company: The travel company will typically work to resolve the issue directly. They might help you with things like rebooking flights, finding alternative accommodations, or addressing any other concerns you have.
ABTA Code of Conduct: ABTA members are required to adhere to a code of conduct that sets standards for service quality and professionalism. If the issue you’re facing is related to the service quality, facilities, or arrangements provided, you can reference the ABTA code of conduct to ensure the company meets their obligations.
Dispute Resolution: If you cannot reach a satisfactory resolution with the travel company, ABTA offers a dispute resolution service. This service is designed to mediate between you and the travel company to find a fair solution to the problem.
Complaints and Feedback: ABTA encourages consumers to provide feedback and raise complaints about their member companies’ services. This feedback helps ABTA monitor the quality of their members’ services and take action if necessary.
Financial Protection: While not specific to issues during the holiday, ABTA’s financial protection comes into play if the travel company goes out of business before your trip or while you’re on holiday. In such cases, ABTA ensures you receive a refund or assistance to continue your holiday, depending on the circumstances.
Emergency Assistance: If you encounter emergencies while on holiday, ABTA member companies are often able to help or provide guidance on local services, medical facilities, and other essential resources.
It’s important to note that ABTA’s assistance primarily revolves around ensuring that the travel company you booked with fulfils its obligations and provides the services you paid for. If you face significant issues that can’t be resolved through the travel company or ABTA, you may also want to check your travel insurance policy, as it might cover additional aspects of your trip or help in specific situations.
For more information, call us today on 01978 350850
For more information call us today on 01978 350850
