The maxim “You never know who you’re talking to” has never been more apt than when Gavin Davies spoke to a customer about car hire in Florida.
Global Travel Worldwide in Wrexham is a small independent travel agent that is well known for providing a quality service and good solid advice. That quality of service and strong recommendation saw a customer ask for help with car hire in Florida and rather than fobbing the customer off, Gavin Davies sorted the issue, found an excellent deal and sent the customer on their way.
Three weeks later, the customer returns and thanks him for all his help and they strike up a conversation that then led to Global Travel Worldwide gaining a new Director and shareholder with a strong business and marketing background.
The business has taken off, beyond all expectations, and the way the company has grown has been subtle, sustainable and incredible. Global Travel Worldwide now have a private hire facility and can offer airport transfers to Manchester and Liverpool far cheaper than booking a parking space. Although this is limited to customers that have booked a holiday with them, there are plans to roll this service out further and expand into a chauffeur driven service.
Global Cruises was formed and is one of the fastest growing elements of the business. Within four months, they exceeded sales from the previous year and are on course to surpass the £1 million sales mark within the next 12 months.
Global Villas focuses on the sales, rental and leasing of villas across the world. The rental side of the business is done through operators such as Jet2, CV Villas, James Villas etc. The sales and leasing side is through a working partnership and Global Travel will eventually they will open an office in the USA and Spain.
In terms of increasing their presence, Global Travel Worldwide sponsor Llangollen Town FC in the Welsh National League, Cefn Druids FC in the Welsh Premier League and are a sponsor of Llangollen RUFC. Carrying on the sports theme, they sponsor two fencers who are on the world stage and aiming for the Olympics in 2020.
This expansion has attracted the attention of two further investors and, after much discussion, they have come onboard and formed an acquisition and merger vehicle company called The Luxury Travel Concierge.
“Clive and I are amazed at the speed at which we have grown over the past 12 months and when the chance to expand further came to light we decided to take it with both hands” added Global Travel Worldwide MD Gavin Davies.
“We have noticed the growing social media and internet presence Global Travel Worldwide have enjoyed over the past 12 months and noticed that they do exactly what they say they do and that fits into the narrative we believe in when it comes to providing outstanding travel services to the customer” said Ralph Salomon, The Luxury Travel Concierge Group Commercial Director.
Not allowing an opportunity to go missing, Global Travel Worldwide opened a new office in Hoole, Chester. Focusing on bespoke and tailor-made holidays and luxury travel, the Hoole office aims to help its customers who are looking for that once in a lifetime journey or to tick a destination off their bucket list.
With an extensive travel background, Branch Manager, Samantha Eastwood (pictured far right) brings a whole new set of skills to the agency. Having worked and lived in the USA and on cruise ships for 12 years, Samantha knows destination appeal, the importance of customer service and the product knowledge from an inside view.
“My first full time job was working for Disneyworld, a company focused on service and experiences and I have carried that ethos throughout my entire career. A company is only as good as its product and the service in which it is offered. Our knowledge of the destinations, the travel companies and the hotels is our product and the way that we look after our guests, is why our service ensures that our repeat custom is high and therefore, why we have been able to expand” said Samantha Eastwood.
The next exciting projects involve adventure travel, skiing and finally sporting events and promise to launch this small, family orientated independent travel agent into one of the premier travel agencies in the North Wales and Chester areas.